Q: What information do I need to have ready when placing an order?
To ensure we get your mix exactly right and arrive at the correct location, please have the following details ready when you call:
-Company Name & Phone Number
-Requested Pour Date & Time
-Job Site Address & Nearest Cross Street
-Specific Mix Type & Total Cubic Yardage
-Any Additives or Color Requirements
Q: When do you deliver, and how far in advance should I order?
All orders are subject to availability. To secure your preferred pour time, we highly recommend placing your order at least one week in advance. We strive to arrive exactly on time, though please keep in mind that local Bay Area traffic and unforeseen road conditions are occasionally beyond our control.
Monday – Saturday: 6:00 AM – 3:00 PM
Sunday: 6:00 AM – 12:00 PM
Please note: Deliveries requested for weekends or after our standard operating hours will incur an additional fee.
Q: Are there minimum order sizes or time limits for unloading?
Yes, to keep our trucks moving efficiently for all customers, we have a few standard parameters for on-site deliveries:
Order Minimum: We require a 2-yard minimum for all deliveries.
Short Loads: Any load under 9 cubic yards will include a standard short load fee.
Unloading Time: We allocate 5 minutes of unloading time per yard of concrete. Unloading time that exceeds this window will be subject to an additional standby or demurrage charge.
Q: What forms of payment do you accept for C.O.D. deliveries?
For all Cash On Delivery (C.O.D.) orders, we only accept cash or check right at the job site. Our drivers do not process credit or debit card transactions in the field. Please ensure payment is ready upon completion of the pour; unpaid C.O.D. orders are subject to a $100.00 administrative fee.
Q: What should I look for when hiring a concrete contractor?
A successful concrete project starts with a great team and we always recommend partnering with an experienced contractor who is properly licensed, bonded, and insured. Working with a verified professional ensures your project meets local South Bay building codes and gives you peace of mind.
Helpful Resource: You can quickly and easily verify a contractor’s active status through the state's official database here: Check a Contractor's License (CSLB)
Q: What is the best way to handle project payments to ensure everything goes smoothly?
As your local ready-mix supplier, our goal is to provide top-quality materials to your contractor so your project looks incredible. In California, it is standard practice for homeowners to track where their project funds are going. To ensure a worry-free experience, we highly encourage homeowners to use standard payment safeguards. Simple, routine practices, like using joint checks or asking your contractor for a "Lien Waiver and Release" when making progress payments, ensure that all material suppliers and workers are paid properly and on time by your contractor. Professional contractors are very familiar with these documents and are usually happy to provide them!
Helpful Resource: The state provides an excellent, easy-to-read guide on how to manage your construction payments securely: CSLB Homeowner’s Guide to Managing Payments & Preventing Liens
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